Map updates are usually released biannually, and as a Mazda owner, you’re entitled to three years complimentary support from MapCare. The current Mazda Connect Map update is Q4 2020 (released May 2021). Map updates are usually released biannually, and as a Mazda owner, you're entitled to three years complimentary support from MapCare. I’ll ring corporate Customer Relations shortly.To ensure you’re always getting the most recent and accurate cues from your satellite navigation system, you’ll need to download the latest Australian maps from Mazda. Just spoken to my local Mazda agent and, understandably, there’s little they can do about a corporate wide software issue which, I imagine, will not just apply to MX-5 cars.

The customer service center hours are 8am - 6pm Central Time, Monday - Friday. A customer service representative will respond to your message within 1 business day. Just worked out that even if the Mazda Toolbox is downloaded from the EU (Europe) site the help and Customer Care buttons take you to the American website whose hours are 08:00 - 18:00Į.g. You may also call our toll-free customer service center at 80. Just added a JPG file which shows the download should be compatible with MAC OS 10.8 or later. I’ll update this when my local agent calls me (or I call them). I can’t seem to find a different version on line. The Mazda software seems to be at least two years old according to the ‘About’ splash screen but the application is dated 16-May-17 08:26. The current downloadable version of Mazda Toolbox for MAC (Version 4.3 (067913)) doesn’t work (is incompatible) with the latest version of Apple Mac Operating System - macOS Sierra Version 10.12.5 which is the latest version. Fairly sharp e-mail sent to my local Mazda dealer. Oh and I can’t create a new ID unless I use a different e-mail address… Every other internet application works - am I missing a trick somewhere? I suspect I am being a bit thick but I worked in IT in a big corporate for 35 years so I think I understand things. Likewise when I use the web-based system ( ) it shows me the one from the old car and I cannot see any way of removing it (an ‘Alpine’ Model) and replacing it with the current one. If I knew the name of the server I could check it it is down but I don’t seem to have any information on that.Ħ5mbs download speed and 20 mbs upload speed over WiFi Please try again.’ Restarts, removing SD card, just about everything doesn’t have any effect whatsoever. Been trying all afternoon to use the Mazda Toolbox to connect to the Naviextras Update Server (and yes SD card from car is in the slot in my Apple Mac) and all I get is ‘Server Error - There has been an issue connecting to the Naviextras update server.

Naviextras updates